Datametrix is an enthusiast when it comes to IP-based telephony and video solutions in the Norwegian market. The combination of advanced infrastructure competence and traditional telephony competence has enabled Datametrix to supply medium and large companies throughout the region with several IP-telephony, Contact Centre and Video over IP solutions.
Datametrix gathers a number of business-critical services in the same infrastructure. Where you once found several separate networks, data, speech and video are now distributed in the same network. Datametrix offers IP-based telephony and video solutions as stand-alone projects, or as large and complex solutions that require integration towards several business-critical solutions.
IP- Telephony and Unified Communication
Datametrix offers IP-telephony for companies and public enterprises, based on the platform Cisco Call Manager. These are flexible solutions that are adapted to small and large companies, and are prepared for expanded and advanced services. Developments within IP-telephony progress quickly, and the trend is moving towards flexible solutions that are adapted to companies with several locations, and environments in which equal services for all are required. At the same time, technology continues to offer new possibilities for services and integration.
We have observed that company employees have changed their working methods, and it is important to identify the technical solutions to support this trend. The means by which we communicate have changed from simple dialogues to contact through several active communication surfaces at the same time. Unified Communication enables efficient, secure and flexible communication, regardless of your location.
Speech, video, chat and interaction have now been merged to one user interface, and can be adapted to the needs of each individual user. This merger has made it easier to apply new and more efficient communication technologies which correspond to the company’s business processes. Datametrix has the necessary competence to ensure secure and stable solutions.
The development puts high demands on network and security, and since Datametrix has high levels of competence within the areas of LAN, WAN, WLAN and security, we represent the safety of our customers' needs in terms of having a well-functioning solution – from day one.
Datametrix bases IP-telephony on the Cisco Call Manager. This is a centralised platform, based on an open architecture, where telephony is an application in the network. This ensures a simple integration towards other systems.
Contact Centre
Datametrix has delivered several Contact Centres based on IP-telephony architecture. Small and large companies achieve additional value by exploiting this functionality. Whether you have a large Call Centre with a need of advanced telephony or whether you wish to improve your customer services, Datametrix will be a good choice. A Contact Centre ensures a simpler direction of calls to the correct resource, and you achieve geographical independence with an IP-based infrastructure.
In relation to having a Contact Centre, other efficiency-improving services may be integrated, such as database inquiries, sound logging, XML services and CRM.
Datametrix’ Contact Centre solutions are based on our IP-telephony competence and our long-standing experience with various solutions for switchboard, customer centre and Call Centre. We deliver, install, design, project manage and perform maintenance and support.
Datametrix is a Cisco Gold Partner, and our employees are highly qualified and specialised within areas such as IP Communications, IPCC Enterprise and Network Management.
