Datametrix has delivered several Contact Centers based on IP-telephony architecture. Small and large companies achieve additional value by exploiting this functionality.
Whether you have a large Call Center with a need of advanced telephony or whether you wish to improve your customer services, Datametrix will be a good choice. A Contact Center ensures a simpler direction of calls to the correct resource, and you achieve geographical independence with an IP-based infrastructure.
In relation to having a Contact Center, other efficiency-improving services may be integrated, such as database inquiries, sound logging, XML services and CRM.
Datametrix’ Contact Center solutions are based on our IP-telephony competence and our long-standing experience with various solutions for switchboard, customer centre and Call Center. We deliver, install, design, project manage and perform maintenance and support.
Datametrix is a Cisco Gold Partner, and our employees are highly qualified and specialised within areas such as IP Communications, IPCC Enterprise and Network Management.
